Question 1

How much does it cost to open a new account?

Accepted Answer

Currently, PMV Water Association does not charge to establish new accounts.

Question 2

How often will I be billed?

Accepted Answer

PMV Water Association will mail you a bill each month which reflects your current month’s water use. However, failure to receive a bill does not relieve the customer’s obligation to pay the bill.  If you do not receive a bill, please contact our office at (706) 628-5217 and we will be happy to assist you.

Question 3

What do I need to do to establish service?

Accepted Answer

To establish your water service, you may call us at (706) 628-5217 during regular office hours from 8:00 a.m. – 5:00 p.m.

We require 48 hours' notice for service connection and cannot establish service on weekends or holidays.

Please be advised that PMV Water Association is not responsible for damage caused by the initiation of service requested by a customer.  If no one is present for water to be turned on, the employee will leave the service off and place a door hanger on the door.

Question 4

What do I need to do to terminate my service?

Accepted Answer

When you need to discontinue service, contact the PMV Water Association office at (706) 628-5217 at least 24 hours, or one business day, before disconnection date.  Be sure to give PMV Water Association a forwarding address so we can mail a final bill to you.

Question 5

How can I pay my bill?

Accepted Answer

There are multiple options for making bill payments.  To learn more, check out our Payment Options page.

Question 6

How do I know if I have a leak?

Accepted Answer

If you’ve had an unusually high bill without a corresponding increase in water consumption or have noticed water standing in your yard, you could have a problem.  Leaks can be hard to detect, because they are often underground or under the foundation of your house.  Try this: Read your water meter before you go to bed at night, being careful not to use any water or flush any toilets after the read is taken. Take another reading the next morning before any water is used.  If the second reading is higher, you may have a leak or faulty faucet or toilet.  Because customers are responsible for their service lines from the meter to the house, you should contact a plumber as soon as possible.  The sooner you fix the leak, the sooner the meter stops registering the extra flow of water, which helps prevent the bill from being higher.

Question 7

What is the policy for turning water off for nonpayment?

Accepted Answer

PMV Water Association can terminate water service if payment has not been received by the due date on any bill that includes an unpaid past-due balance from previous months.

If service is disconnected due to non-payment, the customer will have to pay the entire past due amount to restore service and a $25.00 reconnection fee.

Please note: The customer is advised that someone must be present at the property when the water is turned on.

Question 8

What is a backflow?

Accepted Answer

Backflow occurs when the flow of water changes directions, usually because of a change in pressure. This is a potentially dangerous situation because untreated or nonpotable (not safe for human consumption) water can be sucked back into the drinking water system and contaminate it.  This is why a backflow prevention device is required for service.

Question 9

Is there a law requiring that I have a backflow prevention device?

Accepted Answer

Yes. Federal law requires PMV Water Association as the provider of the water system to protect the system from being compromised by backflow once the water has passed through a customer's meter. Therefore, PMV Water Association requires a backflow prevention device to be in place for its customers before we provide service.

Question 10

My water system was in place before this regulation – why isn’t my system “grandfathered in” on regulatory requirements?

Accepted Answer

Because backflow can lead to serious public-health issues, "grandfathering" older homes and businesses into the system is not an option. The regulations are not in place to put a burden on residents but to ensure that Pine Mountain Valley's drinking water is safe for everyone.

Question 11

Who is going to pay for these regulatory requirements?

Accepted Answer

The regulations are included in the plumbing code which affects anyone that is installing or upgrading plumbing. It is up to the homeowner to make sure they are in compliance with the regulations.

Frequency Asked Questions

How much does it cost to open a new account?

How often will I be billed?

What do I need to do to establish service?

What do I need to do to terminate my service?

How can I pay my bill?

How do I know if I have a leak?

What is the policy for turning water off for nonpayment?

What is a backflow?

Is there a law requiring that I have a backflow prevention device?

My water system was in place before this regulation – why isn’t my system “grandfathered in” on regulatory requirements?

Who is going to pay for these regulatory requirements?

Questions?

706-628-5217

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